transparent pricing.

THE INDUSTRY HIDES PRICING TO PROTECT MARGINS. WE PUBLISH IT TO PROTECT TRUST.

Your eyes don’t deceive you.
Most managed IT providers refuse to publish pricing. We don't.

Below you'll find what every RefynIT service costs, how it's structured, and what's included at each tier. No "contact us for pricing" run-around. No bait-and-switch tier upgrades. The price you see is the price you pay.

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Refyn Lite
For businesses with internal IT or low support requirements. Includes the full security stack and administrative support, with fault tickets billed as needed.
£12
per device, per month
Includes
  • 24/7 remote monitoring & management
  • Software & OS patch management
  • Next-gen antivirus with EDR & malware detection
  • Mail monitoring & spam filtering
  • Microsoft 365 administration & management
  • Identity & access protection
  • Complete IT documentation
  • Quarterly strategic reviews
  • Administrative support included; fault tickets billed
Refyn Complete
Full-service managed IT - everything in Lite, plus 24/7/365 SOC monitoring and unlimited helpdesk support.
£38
per device, per month
Everything in Lite, plus
  • 24/7/365 SOC monitoring & response
  • Unlimited user-facing helpdesk support
  • Priority response SLAs
  • Direct line to a dedicated engineer
  • Quarterly business reviews with leadership
  • 2-for-1 pricing on devices 26 and above
Larger requirements or specific scoping needs?
Bespoke quotes available on request.
Cloud backup storage available alongside either tier from £30 per device per month. Includes verified encrypted backups with scheduled restore testing across endpoints and servers.
A note on Refyn Lite support
Refyn Lite includes administrative support as part of your monthly retainer - change requests, name changes, Microsoft 365 administration, and standard configuration tasks are covered.

Fault tickets (technical issues requiring engineer time) are charged at £70 per hour after the first hour, billed in half-hour increments.
Most Lite clients with stable environments see minimal fault charges; clients with frequent issues typically benefit from moving to Refyn Complete where helpdesk support is unlimited.

add on services

Password Manager
£4.50
per user, per month
Branded password management deployed and managed within your tenant. Full user provisioning included.
365 Backup Solution
£7.50
per user, per month
Independent backup for Microsoft 365 - mailboxes, OneDrive, SharePoint, and Teams. Daily encrypted backups with restore testing.
Email Phishing Simulation
£4.00
per user, per month
Ongoing phishing simulation campaigns and security awareness training. Reporting on user click rates and remediation progress.
Dark Web Monitoring
£7.50
per connection, per month
Continuous monitoring for leaked credentials and breached accounts.
A connection is either your business domain or broadband connection.
Domain Services
£5.00
per domain, per month
Managed DNS, SSL certificates, and domain hygiene monitoring. Includes monitoring for impersonation and lookalike domains.

The Refyn Add-On Bundle

All four per-user add-ons in one bundled subscription, with an exclusive bundle benefit on Dark Web Monitoring.

What's included per user
  • Password Manager
  • 365 Backup Solution
  • Email Phishing Simulation
  • Dark Web Monitoring — covers both your business domain AND broadband connection
    (would require 2× separate licences if purchased individually)
Effective saving of £12.50 per user per month vs purchasing separately
£18.50
per user, per month

HOW WE THINK ABOUT PRICING.

Pricing is per device, not per user.
Most MSPs price per user because it scales their revenue with your headcount. We price per device because that's what we actually manage. Add a user without a new device - no extra charge.

Security is included, not tiered.
Every RefynIT client receives the full security baseline regardless of which tier they're on. We don't withhold protection behind "premium" plans.

Pro-rated first month.
You only pay for the days you're actually live. If you start mid-month, your first invoice reflects that.

Standard contracts run for 36 months with rolling renewal.
This length reflects the depth of integration involved. Shorter terms are available where commercially appropriate.

All prices exclude VAT.

faq

  • Lite includes administrative support as part of your monthly fee - change requests, user provisioning, Microsoft 365 admin, name changes, and standard configuration tasks.

    Fault tickets - technical issues requiring engineer troubleshooting - are billed at £70/hour after the first hour, in half-hour increments.

    Complete includes everything in Lite plus unlimited fault ticket support as well as 24/7/365 SOC monitoring. For businesses with regular support needs, Complete generally works out more cost-effective and more predictable.

    We will always be clear and advise the best suited tier with you.

  • Because we don't charge per user for core support. We charge per device, which reflects what we actually monitor and manage. Some clients have users with two devices (laptop & desktop), others have shift workers sharing devices. Per-device pricing is fairer and more predictable.

    Per-user pricing does apply to the add-on services (Password Manager, backup, phishing simulation) because those are tied to user accounts rather than devices.

  • Any endpoint we monitor and manage: workstations (Windows or Mac), laptops, and servers. Mobile phones and tablets don't count toward this.

  • Pricing tiers automatically adjust above certain device counts. Beyond standard tier breaks, we don't generally discount further - pricing transparency only works if it's the same for everyone. If you're a larger business with specific requirements, get in touch and we'll have an honest conversation about whether RefynIT is the right fit.

  • We resell Microsoft 365 licensing, Managed Networking equipment through Kaseya, and end-user hardware to managed clients at competitive rates. Specific pricing depends on the model, configuration, and your existing contract.
    Get in touch and we'll provide a tailored quote.

  • Cyber Essentials and broader compliance management is offered as a managed service alongside any Lite or Complete contract. Pricing varies by seat count and is quoted at point of enquiry.
    See the Cybersecurity page for the full service detail.

  • Monthly in advance, by direct debit via GoCardless. Invoices issued through Xero on the first of each month. No card-on-file required.

  • Yes. Moving from Lite to Complete (or vice versa) can be done at any contract anniversary, or earlier by mutual agreement.
    We won't penalise you for restructuring as your business evolves.

Ready to TALK?

No commitment. No sales pitch.
Just a straight conversation about which tier fits your business, and whether RefynIT is the right partner.

get in touch