Reliable IT support shouldn't feel like a gamble. RefynIT delivers managed IT support to small and medium UK businesses on a flat-tier service model - every client gets the full security baseline, regardless of size or spend.
We work with businesses across the Midlands and the wider UK, typically 5 to 150 users, that need a partner who understands the difference between fixing a printer and protecting a business.
managed it support for uk businesses
PROACTIVE SUPPORT IS WHAT YOU PAY FOR.
REACTIVE SUPPORT IS WHAT YOU GET ELSEWHERE.
You'll have a clear understanding of what's happening on your IT environment because we share it openly. Monthly reporting, real-time portal access, and direct escalation paths mean you're never wondering whether your IT is being looked after - you can see it.
Pricing is published on our website and stays consistent. Your only variable is device count, which we agree at the contract stage.
| Service | Refyn Lite | Refyn Complete |
|---|---|---|
| 24/7 Remote Monitoring & Management Continuous oversight of every in-scope device, with issues surfaced before they impact your users | ✓ | ✓ |
| Software & OS Patch Management Scheduled patching for operating systems, browsers, and third-party applications to close known vulnerabilities | ✓ | ✓ |
| Next-Gen Antivirus with EDR & Malware Detection Behavioural threat detection on every device, with active response capability against novel attacks | ✓ | ✓ |
| Mail Monitoring & Spam Filtering Inbound mail filtered for phishing, malware, and business email compromise before reaching your inboxes | ✓ | ✓ |
| Microsoft 365 Administration & Management Full tenant management — licensing, user lifecycle, security policies, and ongoing configuration | ✓ | ✓ |
| Complete IT Documentation Every device, credential, configuration, and recovery procedure captured in a secure central platform | ✓ | ✓ |
| Full Remote Support Direct helpdesk access for your users for day-to-day issues, requests, and how-to support | — | ✓ |
Same security stack, different commercial model. Every feature in the table above is included in both tiers. The only difference is how fault resolution is handled. Complete clients have unlimited helpdesk support included in their monthly fee. Lite clients have the same monitoring and protection underneath but fault tickets are billed as they arise.
RefynIT Powered by our leading partners:
FAQ
-
Typically anywhere between 5 to 150 users. Smaller than that and managed support often isn't economical; larger than that and you usually need an in-house team rather than a fully managed service.
If you've got internal IT already, we also offer our platform and tooling as a co-managed service - giving your team access to professional-grade monitoring, security, and documentation without the cost of building it themselves.
-
Response times depend on severity - critical incidents within 30 minutes, standard issues within 4 hours during business hours. These are SLA commitments; in practice we typically respond faster.
Full detail is in the Master Service Agreement. -
We assess your existing environment during onboarding and integrate or replace tools based on what's actually working. Good tools don't get replaced for the sake of standardisation
-
Standard contracts run for 36 months with rolling renewal.
This length reflects the depth of integration involved - over the first year we're learning your environment, the second we're optimising it, and from there we're delivering ongoing value. Shorter terms are available for businesses with specific reasons to need them.
Ready to TALK?
No commitment. No sales pitch.
Just a straight conversation about whether RefynIT is the right fit for your business.